SHIPPING

At Marriage Counselling, we offer fast, reliable, and discreet shipping to ensure your experience is as smooth and enjoyable as possible. Below are our shipping options available to South African customers:

1. Standard Domestic Shipping

  • Delivery Time: 5-7 business days

  • Description: Affordable and reliable shipping via national couriers such as SAPO, The Courier Guy, or Paxi. Your order will be delivered within 5-7 business days after dispatch.

  • Tracking: Yes, tracking information will be provided once your order has been shipped.

2. Express/Next-Day Shipping

  • Delivery Time: 1-3 business days

  • Description: For those in need of fast delivery, we offer express shipping through trusted couriers like Dawn Wing, Courier It, and The Courier Guy Express. You can expect your order to arrive within 1-3 business days.

  • Tracking: Yes, tracking details will be sent to you once the shipment is on its way.

3. Local Pickup

  • Delivery Time: Same day or within a few hours (depending on your location)

  • Description: If you're located in the same city or local area as our warehouse, you can opt for our convenient "click and collect" option. Simply place your order, and we will notify you when it’s ready for pickup.

  • Tracking: Not applicable, as this is a local collection option.

4. Regional Shipping (Outside Major Cities)

  • Delivery Time: 7-10 business days

  • Description: For customers outside of major cities, we use couriers that specialize in regional deliveries, such as Aramex, The Courier Guy, and Fastway. Delivery to smaller towns may take 7-10 business days, depending on the location.

  • Tracking: Yes, you will receive tracking information for your order.

5. Free Shipping on Orders Over R1,500

  • Delivery Time: Standard delivery times apply

  • Description: Enjoy FREE shipping on all orders over R1,500! This offer is valid for all regions within South Africa and will be applied automatically at checkout.

  • Tracking: Yes, tracking will be provided.

6. Rural/Remote Area Shipping

  • Delivery Time: 7-14 business days

  • Description: For deliveries to rural or remote areas, we offer specialized services that may take up to 14 business days for delivery. These areas are typically serviced by Pargo, Aramex, or SAPO.

  • Tracking: Yes, tracking details will be provided.

7. Discreet Packaging & Shipping

  • Description: We understand the importance of privacy. All orders are shipped in discreet packaging with no external branding or product information visible. Your privacy is our priority.

  • Tracking: Yes, tracking will be available, and discreet shipping will be ensured.

Shipping Costs

  • Standard Shipping: Calculated at checkout based on your delivery location.

  • Express Shipping: Calculated at checkout based on your delivery location.

  • Free Shipping: Available on orders over R500.

Important Information

  • Order Processing Time: All orders are processed within 1-2 business days. Please note that processing may take longer during peak seasons or public holidays.

  • Shipping Delays: While we aim to deliver all orders promptly, occasional delays may occur due to weather, strikes, or other factors beyond our control. We will notify you if any such delays occur.

  • Returns: For more information on our return policy, please visit our Returns & Exchanges page.

We are committed to providing you with a seamless shopping experience. If you have any questions about our shipping options or need assistance with your order, please don’t hesitate to contact us.